Retailer Enquiries by Phone

Retailer hotline: 0800 0649649

Telesales (Scratchcards ordering line): 0845 9666768

Your Camelot Sales Executive’s number can be found in your National Lottery Retail Organiser.

Calls from a BT line are charged at your calling plan's standard network rate. Mobile and other providers' charges may vary. This information is correct at June 2011.

Retailer Enquiries by E-mail

Please send specific queries regarding your prepaid MasterCard reward card to

Please send all other queries to

You can contact your Camelot Sales Executive by adding their full name as you find it on their business card to the following address


If you're unhappy with the service you've received, please e-mail us at for details of our complaints procedure.

Report Underage Sales

Camelot is committed to operating The National Lottery in a socially responsible way. If you suspect that a retailer is selling National Lottery tickets to anyone under the age of 16, you can report them by calling our dedicated hotline on 0870 160 0016. All calls are fully investigated by Camelot's security team.

You can also contact us by post

Camelot UK Lotteries Limited

Contact Centre

Tolpits Lane


WD18 9RN